SHIPPING & RETURNS
Hey, as a customer of BLK Magic Beauty Supply you’re entitled to our free delivery service when you place and order that $50 or more. Standard delivery operates weekdays Mon - Fri 9am to 5pm.
All USA orders take approx 2-3 working days. To ensure you get all your goods before the weekend, please place your order by Monday-Tuesday 3pm Pacific time to receive by Friday at the latest.
Estimated delivery time 3 - 6 days, You will be provided with a tracking number once shipment has been processed.
All our deliveries are handled by USPS, so a P.O. Box is accepted
Please make sure you or someone you know will be present either at a home or work address to accept your delivery.
For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination.
Any refund made will be minus the total delivery and return cost in the case of refused deliveries
Get a cheaper delivery rate when you request "store pick up" with TREU Beauty Supply
RETURN & EXCHANGE POLICY
Changed your mind about your purchase, or dissatisfaction with a product.
All hair extension items cannot be returned or refunded. Hair extension can be exchanged to item hasn't been opened.
Sometimes a product isn't the right fit for you, so here at BLK Magic Beauty Supply we’re happy to accept returns on select items that are unopened with all tags and labels still in tact. This applies to any item dispatched to us within 28 days of receipt by you.
Once you have received products, If the seal on the product has been opened/removed, it cannot be exchanged, returned or refunded. items that don't come with seals cannot be exchanged, returned or refunded
Once product is received, if customer finds that there product has been broken or busted in transit, customer must contact us by email within 5 days of delivery to receive refund
It’s important to note that shipping costs are not covered by BLK Magic when sent back, so we suggest using your local post office for the best service and tracking ID.
Shipping cost is non-refundable
Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back hassle free. Make sure you mail your returns back to us within 10 days of receipt.
When filling out the sheet, please make sure you indicate if you would like a refund or an exchange
Payments will be credited back to the original purchasers credit card. Returns for refund are processed within 2-3 working days of receiving the item.
Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.
We don't take any responsibility for lost parcels whilst being returned to us.
All orders placed now can be returned within 2 weeks from order date, this applies to online orders
For Items that are refundable the customer must contact us within 5 days of the delivery date
Items broken in transit
Accessories must be in original condition (including all paperwork, packaging, accessories) with tags attached
Items that are on sale are considered Final Sale and cannot be returned or refunded.
For products that are refundable please allow 5-7 business days for us to process your return once received
Sometimes the product isn’t right, so here at BLK Magic we’re happy to accept exchanges on any product that is unopened with all security tape and labels etc. This applies to any item dispatched to us within 28 days of receipt by you.
Exchanges take around 2-3 working days to process, plus the delivery time to your area.
It’s important to note that shipping costs are not covered by BLK Magic when sent back.
Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back hassle free. Make sure you mail your returns back to us within 28 days of receipt and identify which item you would like replaced.
Feel free to be picky. You can exchange your item for any size or item of the same price(permitted it’s in stock) and we send them back to you at no extra charge. We offer 2 exchanges for every item.
If the replacement is less expensive than the original, don’t worry. We’ll make sure the difference is refunded back to your original payment methods. Alternatively, you may refund the original item and then purchase the new, lower-priced item.
SALE deals are not returnable for exchange, return or refund.
We’re unable to accept returns beyond the 28 days of your receipt and anything sent to us after 28 days may be returned to you.
CARRIERS TO RETURN
Use your local USPS post office with a signed-for service and ask for a tracking number so you can follow your return. Don't use DHL or TNT to return your orders as these carriers will not deliver to us.
BLK MAGIC Online Beauty Supply is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.